Our non-negotiables for building and operating products that children use.
Children cannot message strangers on any Novachi product. Direct messaging, where offered, is restricted to verified guardians and caregivers.
No algorithmic autoplay that takes a child from safe content into unsafe content. No recommendation engines designed to maximize session length.
Every child account on every Novachi product is associated with a verified parent or institutional guardian. No exceptions.
Our products are not ad-supported. We will not sell your child's attention to advertisers.
We do not sell children's data to data brokers, advertisers, or any third party. Ever. This is a permanent policy.
Every piece of content in our catalog has a public description, age rating, and content summary. Parents see exactly what a child has access to.
All original Novachi content is reviewed against our child-safety standards before publication. Licensed content goes through the same review. Content that does not meet the standard is not published. Ever.
Where we allow user-submitted content (for example, teacher notes, therapist goal descriptions), we apply automated and human review. Inappropriate content is removed and flagged. Repeat violations lead to account termination.
Every screen with content has a report button. Reports go to a dedicated safety review team and are triaged by severity. Urgent safety reports (allegations of harm to a child) are escalated to law enforcement where appropriate.
If you see something that concerns you, content, behavior, an interaction, report it immediately. Use the in-product report button, or email safety@novachigroup.com. For urgent safety concerns involving imminent harm, contact local emergency services first, then notify us.
We cooperate fully with legitimate law-enforcement inquiries involving child safety. We do not require a warrant to act on urgent child-safety matters. Our legal team is reachable through legal@novachigroup.com.
We name this openly throughout our work: we build under the guidance of El Roi, the God who sees. That conviction shapes how we design every feature, moderate every interaction, and treat every child who uses our products. Whether or not you share that conviction, the commitment to your child's safety remains the same.